Contact Center

Hi all, hope all doing well !!I am running a duplexed UCCE 7.5.8 with CAD 7.5.8. I am experiencing an issue with CAD where CAD supervisor is trying to pull up agent ACD state logs (see picture) and it takes longer than normal to populate the data and...

Hello,I'm following this thread: https://supportforums.cisco.com/thread/2176576 and Anthony's instructions, trying to route calls to voicemail during Holidays.Here is my current script, instead of calling another script I've just included the holiday...

             How to set up a script that would have been played MOH from the server CCX?              My script:    It works like this:Incoming call goes into the queue, if within 10 seconds is a free operator the call is forwarded to a fixed phone n...

HiI have recently installed a CTI toolkit agent desktop in my PC but it is not starting and is giving error"Cisco Desktop client has stpped working"This is the first time i installed this application in my computer running windows7 64 bit.the version...

Hello All,Agents are intermittenly getting error message "The Agent does not have an active call" on their IPPA phones. Im not getting any doc. for this error message. please help.We are using H.323 in UCCE. Please let me know if you need more inform...

Hi guys,can you kindly tell me what is the service url to configure in CCM in order to use agent to log in with their phone (IPPA).I have CCX 9.0.RegardsAlessandro                  

Hello,I need to know where I can find in CVP VXML server the log file that shows VXML ports utilization.Anyone knows which file is that?Thank you,Sahar Hanna

Hi All - In comprehensive call Flow i.e  CVP with CUSP Deployment, Once the agent has reserved VRU PG passed the label (Extn) to CVP which then passes to CUSP, Since i am using O/B Proxy Deploment in CVP.CUSP will initiate O/B SIP INVITE to CUCM, In ...

HI ,When i xecute icmdba command  in icm logger (seperate server) ,its not opening .what might be the cause.regardsbala

HiWe have installed Cisco MediaSense in our Lab , I can log into Serviciability page of MediaSense and activated all the required services(N/w and Feature services) but when tried to log into Media Sense Administration page getting Error message: Una...

                   Greetings, I am programming a contact center and my customer uses a web service for their credit card activation and account inquiry stuff.  I have the url but I have never even considered creating a script that would include first...

We are building our Wallboard for our call center and I have a question:1 - I can't seem to locate the marquee information.Is there a data source for the Marquee : Broadcast? And if it’s the case, where is it located? I checked in the database and I...