Doubt about Call type in cuic report how is the behavior

[dsobrinho]

Hi team,

Could you please give me the definition and behavior of each "call type" below:

1. Inbound ACD, Transfer-in,Conference
2. Inbound ACD, Transfer-in,Transfer-out
3. Inbound ACD, Transfer-out, Conference
4. Inbound Non-ACD on IPCC, Transfer-in
5. Inbound Non-ACD on IPCC, Transfer-in, Transfer-out
6. Inbound Non-ACD on IPCC, Transfer-out
7. Inbound ACD, Outbound on IPCC, Transfer-in

[kenneth.s.crowe1]

I know this is an old thread but came across it in my research for a question a user had. Figured I'd put the solution/answer. 

Type of call.

• 1 = Conference.—Conference call.

• 2 = Inbound ACD.—Unified CCX call that is handled by an agent.

• 3 = Inbound non-ACD on IPCC.—Non-Unified CCX call that is received by the agent on a Unified CCX extension.

• 4 = Inbound non-ACD on non-IPCC.—Non-Unified CCX call that is received by the agent on a non-Unified CCX extension.

• 5 = Outbound on IPCC.—Call that an agent dials on a Unified CCX extension.

• 6 = Outbound on non-IPCC.—Call that an agent dials on a non-Unified CCX extension.

• 7 = Transfer-In.—Call that is transferred to an agent.

• 8 = Transfer-Out.—Call that the agent transfers out.

I pulled the information from this link:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/user/guide/UCCX_BK_UD562201_00_uccx-report-description-guide-11/UCCX_BK_UD562201_00_uccx-report-description-guide-