Hi team,
Could you please give me the definition and behavior of each "call type" below:
- Inbound ACD, Transfer-in,Conference
- Inbound ACD, Transfer-in,Transfer-out
- Inbound ACD, Transfer-out, Conference
- Inbound Non-ACD on IPCC, Transfer-in
- Inbound Non-ACD on IPCC, Transfer-in, Transfer-out
- Inbound Non-ACD on IPCC, Transfer-out
- Inbound ACD, Outbound on IPCC, Transfer-in
Daniel Sobrinho