Hi there, Is there any example code on how to use smack to connect to a fitness server listening for events? I found this question in the past that sort of address this:https://community.cisco.com/t5/contact-center/which-version-of-smack-is-compatibl...
Forum Posts
First of all, sorry for not being good at English.I'm developing realtime monitoring tool related to finesse xmpp event notification using C# and agsXMPP lib.My application creates the same number of xmpp clients as the number of agents and login to ...
Hello We just upgraded to the 12.6.2 Reverse Proxy that has now an automated installer. It's proxying without issues when accessing the standard finesse desktop. However if I e.g. want to access static files of "3rdpartygadget" user, I get an 404 err...
As the title implies I have built a custom report to be executed on the customer's CUIC and whenever I do I get the message "Report Execution Failed. Retry running the report and if the condition persists, contact the administrator". CUIC's version i...
Hi all, I am going building PCCE 11.6 for learning. My lab has 1 Rogger, 1 AWDB, 1 PG (ICM 11.6.2), 1 CUCM, 1 CVP-OAMP (same server), 1 Finesse, 1 CUIC, 1 VVB. I deploy as Lab Mode with Simplex inventory and stuck at 19/21 step (system inventory crea...
I have a ServiceNow instance, that i would like to gather report data from Cisco Unified Intelligence Center. Currently i am manually exporting reports, manipulating them, and then ingesting them into servicenow. Id love to have some assistance in ...
Does anyone have an example formula for calculating estimate wait time (EWT) with a precision queue (PQ). I realize Cisco does not official support EWT with PQ's, but customer has a real need. Any help would be greatly appreciated.Our PQ will only...
Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?
Dear colleaguesMy name is Nikolai Borisov, I am a senior software engineer of QRate LLC (Moscow, Russia). Our company designed an industrial quantum key distribution (QKD) setup. We have performed already a few successful demonstrations with industri...
Hi Team, I am new member in the cisco finesse. I am working on one requirement to make call from our Dynamics 365 (CRM) screen to customer (click to call). Dynamics 365 has customer detail with phone number. As of now user has to type phone number in...
Resolved! Finesse SSO with 3rd party gadget
Hi, is it possible to share Finesse sso access token between desktop and its gadgets? Auto-refreshing access token is responsibility of finesse desktop itself and when some gadgets are also SSO is there option how these gadgets can receive notificati...
Resolved! WebEx Contact Center Agent Timer
We have a new installation of WebEx CC and the manager of the call center wanted to know how long is a call presented to an agent before they are put into RONA and the call is presented to another agent. I wanted to know where could I find this infor...
Resolved! Queue object in Cisco Finesse JS
Hello.I cannot create or receive the Queue object in Cisco Finesse gadget.I've tried both of the variants in attached file and it doesn't work.Please help me to fix that.Thanks!
Hi All,Context: I am making an XMPP connection via using Cisco Ajax XMPP Library(CAXL) with finesse. In order to get the user with the username, I am calling the get user API with admin credentials (cf admin), I know that we can call the user API wit...
Hi, I have configured facebook feed in social miner and got it successfully reauthorized. i added it to a campaign. after that I posted a comment in the wall But I didn't receive any message in the socialminer.can anyone advise on this issue? Any fee...
