Contact Center

Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...

Hello Guys,  We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy  and  to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana

Has anyone that uses vanity URL's to access Finesse via a load balance (F5) with a Health Monitor found that what was working with Finesse 12.0 is not working with Finesse 12.6?  Our Health Monitor is built on the /api/SystemInfo search with a return...

Doing due diligence for a customer request.  Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a.  The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot.  As we all already know, the consult transfer presents the...

Please, could you explain how I can make failover schem with two MS SQL server. I have application on Cisco Call Studio wich make select from DB via Element Database. I want make failover schem, If one server unrechable, application make select from ...

HiI have UCCx 11.6 premium versionIn UCCx script we want to load prompts from external media server in order to play it into the call flow menus.UCCx and media server, both are on the same LAN. We already have an URL were to download those prompts th...

I have a VXML file hosted as a plain file on IIS. The file contains the VXML that I want UCCX to fetch and then send to the VVB for interpretation. Which step element in CCX Editor do I use to send VXML to the VVB? Is this even possible?Maybe it's mu...

Hello All,I am trying to update the SIP Headers P-Asserted-Identity value. i have configured that in Ops Console, i can read its corresponding value in ICM, but unable to update it in ICM, if there is any syntax please let me know.Thanks,Srinivas

Hi all, I am quite stuck to get a report where the  call answered needs ro be calculated when a call is moved out to another pq. The scenario is that I have a courtesy callback setup with 2 pqs. 1st pq is the ivr where the calls land and if the agent...

I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocolIs this available in PCCE or only in UCCX? If so, how can...

Hi, With WxCC capture api providing the path of the recording available, we wanted to understand the following1. If there is a retention applied on this capture, i.e., what is the maximum time the capture will be available for on WxCC storage?2. Assu...

Team,I have upgraded Nuance speech suite to V11.0.9 and IVR application is deployed from callstudio 10.5 or above.I tried change the VXML gateway in settings.xml from cisco_nuance_02 to cisco_osr_03, but still iam getting "MRCPClient.createsession" s...