Downloading UCCX script using API

[benny3]

I'm using the sandbox lab and trying to download a script from UCCX using the API.

Following the documentation, I've tried invoking the following GET request
http://hq-uccx.abc.inc/adminapi/script/download/HelloWorld2.aef

but I get the following error response:

{

"apiError": [

{

"errorData": "Internal Server Error",

"errorMessage": "The server encountered an unexpected condition which prevented it from fulfilling the request",

"errorType": "500"

}

]

}

I get the same response when trying: http://hq-uccx.abc.inc/adminapi/script/download/default/HelloWorld2.aef

I did manage to get the list of all the script using:

https://hq-uccx.abc.inc/adminapi/script

<?xml version="1.0" encoding="UTF-8"?>

<Files>

<Script>

<File>

<path>/</path>

<FileName>HelloWorld2.aef</FileName>

<Details>

<size>7.22 KB</size>

<dateModified>10/20/2015 08:43:18 PM GMT+00:00</dateModified>

<modifiedBy>administrator</modifiedBy>

</Details>

<refresh>false</refresh>

</File>

</Script>

</Files>


Any ideas what am I doing wrong?

[david.macias]

That looks correct. Are you able to get anything like a prompt from the API? I wonder if you might be hitting some bug.

david

[benny3]

I manage to download the prompts without any problems.

E.g. the following API call works fine:

http://hq-uccx.abc.inc/adminapi/prompt/download/en_US/Hold.wav

[dekwan]

Hi,

After searching the community, it looks like you need to do https://hq-uccx.abc.inc/adminapi/script/download//default/HelloWorld2.aef  (double slash)

Take a look at the thread here: https://community.cisco.com/t5/contact-center/uccx-script-download-from-rest-api/td-p/2893636 

Thanx,

Denise

[david.macias]

That is so random, but based on that link should work. +5

david

[dekwan]

Honestly, it is a bug in my opinion. Per their documentation, it shouldn't need two slashes but at least it allows people to use the API. I tried it out and the two slashes does indeed work. I am going to open a bug for this.

Thanx,

Denise