Hello, we configured transfer using Subdialog return in call studio to label (with number) in ICM. But we have external script (invoke subdialog) vxml element and don't know how to return data from there, because we don't see CVP logs, vxml activity ...
How we can get the call center real time statistics i.e. for all agents as well as for all skillgroups from the finesse server.I already read about Finesse Notification service but the service only returns stats for the particular agents/skillgroup n...
Hello, I am trying to test the Cisco chat feature provided by Unified Contact Center Express 12.5, and getting the following error "Chat disconnected due to inactivity or connection failure.". Please advise on what needs to be done to make the chat w...
Do i have to enable an agent trace to see detail such has who has been live monitoring this agent and also using barge? is it possible to see that without enabling trace historically?
I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this: Is this possible? Thanks in advance
Hi, we have CCE 11.6 and we want to integrate with social media sites like FB and twitter to let finesse agent react to feeds and comments on social media.SociallMiner was able to do so but this was disabled by FB and twitter for security reasons, is...
Hi there, I am facing some issues while implementing GET method for SystemInfo.I want to check the server is in service or not,For that purpose I am implementing GET method. PUT & POST method are working properly because in Cisco_Fines...
Finesse support the sendchatmessage function used in CTIOS?Agent To Agent is not supported for teammessage used by Finesse.API is required.I need an API.
On Verion 12.5 of Contact Center ExpressWhen working with sample files. In this case using the following: https://github.com/CiscoDevNet/finesse-sample-code/tree/master/EmbeddedWebAppSampleGadget The documentation states to copy sample files to the /...
Hi getting following error when accessing my softphone.html application in Iframe application . I have given finesse.js ref in my inbound.xml file and html file. finesse-10.5.1.js:18141 Uncaught ReferenceError: gadgets is not defined at finesse-10...
I can't seem to connect to our Contact Center Server. Are there any services that need to be checked to be on?
I am currently able to determine an agent's PG assignment using an HDS query, but I'm wondering if there's a way also to determine the version of Finesse that services that PG?Are there any artifacts within the AWDB or HDS tables/views that would giv...
Hello! We made integration for our application with cisco finesse.But when we try to make new call periodically (one time from 5 tries) we got an error "Generic Error:CF_GENERIC_OPERATION". Please help! On the CTI side there is an error:11:44:43:640 ...
Hello there, as pointed out in the title, in CCX 12.5 I can create calendars like the following with a POST call: <calendar> <name>Test</name> <timeZone>Europe/Rome</timeZone> <description>Test</description> <calendarType>FIXEDHOURS</calendar...
Recently I come across Team - Get team which can prove helpful for me in many of the requirements.I have following doubt regarding it:If large number of agent say between 100-500 request this every minute …what performance impact it can have on the s...
