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After making a solution that used the REST interface (as described in Cisco_Finesse_Web_Services_Developer_Guide_Release_11.6.pdf) for commands and XMPP to receive events, I've run into some problems. The Lab environment ran with nonSSO, so everythin...

In my report definition I am trying to average the values in Group 1 and then sum them in the default footer formula. Is this possible? There does not seem to be a documented way of accessing the calculated value in the group 1 footer to calculate th...

The call history gadget in finesse shows the history in server time (confusing to those on East Coast to add 2 hours from the Mountain Time servers). Is there any way to align this to the timezone the agent is working in? 

I have a VXML Application using CCE 12.0, I have set few element data in the application. At one point I need to remove all the element data I set previously. I tried to use data.removeAllElementData() in the Java Action Class, however, the data stil...

Hello Gents,We have Rest Webservice which we have integrated in UCCE (VXML ) application. This web-service required 2MA Authentication, where the client needs to accept the server certificate and while sending the request needs to send its certificat...

I'm using the sandbox lab and trying to download a script from UCCX using the API.Following the documentation, I've tried invoking the following GET requesthttp://hq-uccx.abc.inc/adminapi/script/download/HelloWorld2.aefbut I get the following error r...

Struggling with an issue in Finesse.   I have a gadget that works that uses this: displayCall = function (dialog) {var callVars = dialog.getMediaProperties();// Examples of getting data from the Dialog object (GET)/* */// Example of using data from t...

All: We are currently developing a Gadget for Finesse 11.6 for Calabrio 11.5 to send a login command to Calabrio.  Calabrio identifies the agent by the skill target ID, however I did not see that as a variable that I could use in the finesse.js file....

Hi Experts ,  we have got below logs for very few calls in prod , could you please give some insights on this error and how to avoid this one  and need fix as well ? 102.222.251.208.1611943494355.92786,01/29/2021 13:07:06.650,A VoiceXML error occurre...