DTMF values in uccx script

[Mohammed Shafeeq Chemban]

I am using uccx script editor to create a custom script.

I need to route the call into two different extensions according to the DTMF values entered by the caller.

For Eg: Press 1 for "xyz" and Press 2 for 'pqr".

Please help how can i recognize the DTMF value pressed by caller in my script.

Can i store the DTMF value entered into a variable in my script.

Please advice

[Chris Deren]

Use either Menu or Get Digit steps to collect the digits and create logic based on it, if you are collecting single digit the menu step is the easiest one, check out sample scripts under the script repository here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

HTH,

Chris

[Mohammed Shafeeq Chemban]

Hi Chris,

Thanks alot. Hope those samples will help me alot to know more about scripting.

Please stay in touch to help me furhter in scripting.

[Chris Deren]

In addition you may want to check out the programming guides located here:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

HTH, please rate all useful posts!

Chris