You can't queue the same call more than once, so how did you mean this? Like, perhaps they are using the dequeue step inside the queue loop, and constantly queuing/dequeuing the call every loop? Damn, that would be terrible. Nethertheless, this doesn't produce multiple records in the Detailed Call CSQ Agent Report either. It shows up as a single call, with all of its queue time summarized, as if it was never dequeued to begin with.
