dynamic or alternate message

[tomide_ccie]

I am working on a script for a helpdesk, i have all parts of the script laid out and written but i am hung up on how to dynamically play mesages based on events. Let's say for example the mail server is down, helpdesk wants to play a message to callers that they are aware of the problem and be able to play different messages based on event. any thoughts?

[david.macias]

The easiest thing to do is to write some sort of web page which updates a database. Then do a db lookup for certain values which will route your call to the correct messaging. The other side would be to have someone manually change the script whenever certain conditions happen.

david

[tomide_ccie]

i was thinking more in the line of prompt or greetings administrator. A sample script will be appreciated