Contact Center

I've got a strange issue occurring. When an agent transfers a call to a route point for a different queue the IPIVR repeats the same wav file over and over, even though it should be playing different wave files. The IVR script also contains a Get D...

I am licensed for 75 IPCC Enhanced agents, is there any way of telling how many are used at any one time as I get a licensing error on trying to log into CAD

Dear ExpertsI create my own script but a little help needed from you that we have scenario of timeout of input from a caller that if caller doesnt input any button it replay the menu prompt but an integrated voice that says " Are You Still there " pl...

I have a customer that the supervisors what to only run reports for the agents they control. Is there a way I can do this.Right now when they run them they are global.

1.Is it possible to find the oubound calls which is dialed directly from IP phone? If so where it is stored? 2. Is it possible to find the outbound calls which is dialed from agent desktop? If so where it is stored? So we actually need the TOTAL outb...

Hello Experts,I am trying to configure IPCC for the first time and I am having issues with the configuration.The current problem is that after installing the server with the proper license and creating the jtapi subsystem and triggers. If I call the ...

Hi Friends,I am new to IPCCX/IPIVR scripting and having difficulties for scripting.Can anybody suggest me what is the official way of getting help on scripting?Cisco PArtner helpline suggested me to subscribe to "Cisco Developer Support Central" as p...

Hi,is it possible to run the Historical Reporting Client over a vpn connection?I tried it, but I always get the message, that the client could not connect to the database. Error 5051.I can login on the uccx server over the vpn connection.Thanks for h...

We can't view any report from Real Time Reporting. It shows status: Not connected.CRS RTR subsystem is UP and running. IPCCX 5.0(1).

I have a CCM CTI route point that I'm trying to get to ICD. Where and how do I define how to get the CTI route point over as well as the correct scritp to use? Thank you.

Hey All,Has anybody run these set of utilities in VMWARE? Does it run ok?I have been told it is very resource intensive.Many Thanks,A