07-10-2019 10:28 AM
hi, any 1 knows how to extract the chat content / history from the ece database table EGLV_SESSION_CONTENT as the content is stored in encoded format ?
Solved! Go to Solution.
07-16-2019 10:58 AM
Thanks,
Am giving the work around for all.
ECE II.6 es4, it is achievable through Interaction API's --> Get Activities by ID (Page 960 of ece_11.6es4 Interaction API Guide)
Get THE URL in postman or any SOAP UI
http://<Hostname or IP of ECE Web server>/system/ws/v12/interaction/activity/ <chat activity ID for eg= 1088>?$attribute=all
Above URL fetch all the attributes for Chat ID 1088 including the transcript.
With the URL need to pass Headers and their values
X-egain-session
accept
content-Type
accept-Language
07-16-2019 08:25 AM
In 11.5, there's no easy way to extract this information without it being messy. You can look into the Interactive APIs, specifically calling on payload.chat.transcript, but you'll find that to be messy as well and will need considerable work to clean up.
In version 12 ES1, Cisco/eGain added GET Conversation
07-16-2019 10:58 AM
Thanks,
Am giving the work around for all.
ECE II.6 es4, it is achievable through Interaction API's --> Get Activities by ID (Page 960 of ece_11.6es4 Interaction API Guide)
Get THE URL in postman or any SOAP UI
http://<Hostname or IP of ECE Web server>/system/ws/v12/interaction/activity/ <chat activity ID for eg= 1088>?$attribute=all
Above URL fetch all the attributes for Chat ID 1088 including the transcript.
With the URL need to pass Headers and their values
X-egain-session
accept
content-Type
accept-Language
07-16-2019 01:07 PM
07-18-2019 09:17 AM
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