07-17-2019 08:28 AM
Is there a simple way to have a word document pop on a finesse agent DT on an incoming call.
Thank you all.
07-17-2019 12:09 PM
Have a look at this gadget
https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ThickClientScreenPopSampleGadget
07-18-2019 03:41 AM
James
thank you for taking the time. I was hoping to, since its just a word doc, to somehow get this to pop through a workflow. I must admit I am no java pro and although the gadgets seem simplistic, not so much for me :).
thank you again!
07-18-2019 07:41 AM
07-18-2019 08:10 AM
Anthony
Thank you. Ya I did not think it would be easy, was more of a hope. But I will thank you I have got a lot of valuable information from these pages and from the advice and suggestions you have given to other's post.
I will download and read and see what I can come up with.
But one question, does everything related to having a screen pop on an incoming call have to be done via a gadget?
Thank you again.
Stanley
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