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ECE12.5 gadget certificate error with Finesse 12.5 in UCCE 12.5 Environement

ka250117
Level 1
Level 1

Anyone worked on Implementing ECE 12.5 with UCCE 12.5?
Facing issue when enabling ECE gadgets on Finesse 12.5.
Any idea what certificate is needed for Finesse gadgets to work this?
I couldn't get any document discussing about certificate exchange between Finesse and ECE's chat or application server.

I want to opt for self signed certificate solution. 

ECE Gadget Error.JPG

3 Replies 3

Omar Deen
Spotlight
Spotlight

From the looks of it, a certificate wasn't created and implemented for ECE. The gadget will only use https, so you have to have a certificate. The certificate lives on the ECE Web server and you generate the CSR like you would any other Windows generated CSR.

Here's a good YouTube showing you how to create a SAN certificate request: https://youtu.be/vzHtJ33cIng

Once you have the CSR signed and certs sent to you, place them on the ECE Web server. You can do this by either double clicking the cert and installing it - and by installing it, that just really means picking a cert store. Or you can go through the Certificate MMC and import from there.

Once the certs have been installed/imported on the ECE Web server, open IIS, click on Default Web Site in the left window pane and then click on Bindings in the right window pane. Click Add, select https and select the certificate from the drop down selection. Cycle IIS for good measure and it should work.

You can simply open https://web-server/default

Export certificate from the browser and import it to the Finesse.

Please double check cors configuration on Finesse server as well

I have already added Web server's Self-Signed certificate to Finesse, and gave it a reboot. but no help.
I haven't configured ECE under CORS Allowed_Origin. Wonder if this is mandatory?