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Resolved! CUIC 12.5 OAMPUI

We are upgrading from CUIC 12.0 to 12.5 ES4. The release notes for 12.5 state that the admin console url changes from /oamp to /oampui. However, the /oampui fails to load and the admin console still seems to load with /oamp.   https://www.cisco.com/c...

ryschule by Cisco Employee
  • 1301 Views
  • 3 replies
  • 0 Helpful votes

Hi,Can we use UCCX auto attendant script for dial by name. We dont have ASR but we want to use featue like caller will type user name and uccx will transfer that call to that user. Can default aa.aef script do this or i need to create different scrip...

Recently upgraded UCCX to 12.5 from 10.6.1. I am trying to get silent monitoring working for outbound calls. Inbound monitoring and barge work fine but when agent is on an outbound call the monitor button in finesse stays grayed out. I'm having troub...

LabanM by Level 1
  • 2835 Views
  • 1 replies
  • 0 Helpful votes

Hi,Can you please tell me if SQL views are available in UCCE 11.5?  Our UCCE platform is hosted and the vendor has us using eGain to access reports but the product does not provide the same level of detail that CUIC provides.  We are looking for a so...

henrick16 by Level 1
  • 679 Views
  • 2 replies
  • 0 Helpful votes

Hello I need some help please.I have a single UCCX 9.0.2.10000-71 server with different errors.In System-> Server the message "Exception occured: null" appearsApplications and scripts work normallyWhen I log in to Cisco Unified Serviceability I get t...

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