I am having following scenario which require UCCE to control the call for further treatment. 1.Is it possible to prefix digit to the caller entered digit and then it will be sent to CUCM via dynamic label ?2.If the transferred call is busy/no answer,...
Forum Posts
What are the maximum number of IVR Ports with 400 Premium Seats in UCCX? We have 400 Premium Seats and need to know the Max IVR Ports. See attached. Cisco Unified CCX Administration System version: 12.0.1.10000-24
When a customer dials DID numbers, After listening the greetings it is asked like to press 1 and 2 for the language selection or any other option. but customer can not get any response for this digit it plays prompt again and again. It occurs when th...
My question is in this font, information from the system is in this font.Does anyone know where a resource base routing script is I can look at. I am pretty new at Contact Center scripting but have done some programming and a lot of UNIX scripting. ...
Resolved! UCCX EXCEL/CSV Integration
Hi, My client is asking to integrate UCCX with the MS-Excel or CSV. They are requesting if some customers calls in the CAD should populate with the Customer name and some other information in the excel. Can someone advise if this is feasible.
Hi Currently our agents working from home login to citrix remotely from where they launch Finesse (UCCX) on Citrix Chrome browser using jabber MRA. There are regular issues with Citrix infrastructure due to which staff can't login to Finesse. So I a...
UCCE v12.xI am looking into the Route Call Detail table RouterErrorCode for egain email routes to see if we are having wide spread email routing issues. I am seeing the following router error codes for the email routes:0 (I suspect 0 is a code for a...
Resolved! Finesse CName / SAN Record
Hi, I want to create a friendly URL to Finesse for our users rather than getting them to browse to the server name. I have created the A record in DNS finesse.<domain>.com:8445/desktop but when users browse to this they are redirected to the <fqdn>:...
Hi, Good Day. We are running UCCX 9.0.2.11001-24 . There is a agent who have a intermittent problem where the phone ring but it will drop within 1 second before agent pickup the call . From the MIVR logs it show transfer interrupt but not able to ide...
So I've created a script based off of one from the forums, but the digit input isn't writing into the document. Also looking for a way on Success that it will read the contents of the document as verification.
Resolved! UCCX Abandoned Calls Details
Hello All, We have a small Call Center Express , with just one Queue .. the version is 10.5.1-11001_49The main request for the customer was as follows :For the CSQ get below :Calls PresentedCalls HandledCalls AbandonedIVR AbandonedAgent Abandoned Ins...
Resolved! Cisco PCCE UCS firmware upgrade
Hi, Our environment have Cisco PCCE 11.5 installed on a UCS - B200M4 servers in 2 different data centers. We are planning to upgrade the UCS firmware versions on one data center(side A blades) this month and the other DC blades (Side B) will happe...
When browsing to Cisco Finesse Administration and selecting Call Variables Layout, it never opens and just cycles. We recently upgraded to 11.6.2.10000-38 (ES05-9). Looking for suggestions. We are a hospital so we are 24x7.
I've been asked to find which call have been dequeued from the Contact Service Queue Activity Report. My assumption was that these could be identified on the Detailed Call CSQ Agent Report, but I haven't been able to figure it out. Does anyone have a...
Hi AllI have a customer that claim loss of monitoring for the UCCX. He running a software using ping and https to UCCX.My question is what log I must be reviewed for this case? TIACristian
