EIM - Search By Resolution Code

[chikeobi.njaka]

Hi folks.

I have a new EIM customer who wants to be able to seach activity by Resolution code. I didn't notice Resolution code as one of the default attributes that can be searched on. Any idea if this is possible?

[egain_karthik]

You can go to the advanced tab for activity search and use the classification.

This is also documented on page 40 of

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_agent.pdf