cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
543
Views
0
Helpful
1
Replies

EIM - Search By Resolution Code

chikeobi.njaka
Enthusiast
Enthusiast

Hi folks.

I have a new EIM customer who wants to be able to seach activity by Resolution code. I didn't notice Resolution code as one of the default attributes that can be searched on. Any idea if this is possible?

1 Reply 1

egain_karthik
Beginner
Beginner

You can go to the advanced tab for activity search and use the classification.

This is also documented on page 40 of

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_agent.pdf

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers