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The calls of queue not is show in: contact service queue

wilsonsant
Frequent Contributor
Frequent Contributor

‎08-18-2011 05:55 AM - edited ‎03-14-2019 08:23 AM

Hi Guys,

My Customer have the IPCCX version 7.0.1 and didn´t see the calls that are in contact service queue . Any idea who solve this problem? I am attaching the print about CSD

Thanks,

Wilson

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brian1mcc
Enthusiast
Enthusiast

‎08-18-2011 06:27 AM

I came across this in UCCX v 8.0(2). It was a known bug. To resolve the issue I had to restart the Cisco Desktop Enterprise Service. The bug ID is CSCtk82341.

I suggest you open a tac case to see if this bug is affecting the version you are on.

Brian

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wilsonsant
Frequent Contributor
Frequent Contributor
In response to brian1mcc

‎08-18-2011 12:54 PM

Hi Brian,


I wil request with my Customer to do this action and I will inform to You.

Thanks,


Wilson

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