cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
452
Views
3
Helpful
1
Replies
Highlighted
Beginner

EIM / WIM 4.3.2 Agent Bulk Import UCCE

When one runs the integration wizard all the agents in UCCE are also imported. The thing is that we can only run the wizard once. So every time I add agents to UCCE and want them to use EIM / WIM  I have to manually map them. It there a way to do this in bulk  or does this have to be manually done? Its ok to do this manually for few agents but the problem is when there are many agents.

Victor

1 REPLY 1
Highlighted
Participant

Hi

I dont believe there is any standard way of doing this other than mapping the agents manually.


When doing an install though it is best to create a Non-Production/Test deparment first. You can run the integration wizard against this department and bring in a couple of test agents. Once happy you can then create more departments and then run the integration wizard again against the new departments. Remember you cannot delete a department once you have created it.

Thanks,


Matt