I am just trying to get a simple script to send a call to a specific agent, however on router log viewer and script tracer, I get error attemtpted to send call to agent with id..on peripheral..who has no device target. I have configured the devic...
Guys,I am a newbie and just finished setting up my ICM lab with CVP. ICM and CVP 8.0I am at a loss on how to send calls to ICM from CCM. Do I send the calls to my SIP Trunk (already configured) on my vxml gateway and then have the gateway send the ca...
Dear all,I have a ICM system with alot of component spreading on alot of servers. In each component, there are too many of processes. But I don't have any NMS system to monitor and alarm if any error.I want a NMS to respone one by one event: there ar...
I have client that needs to capture account information in an IVR and then use for CTI Screen Pop. We can deal with the decryption at the screen pop. Does anyone know a way to encrypt the data in the Logger or HDS?
Hi Members,We are using the SIP Dialer in the UCCE Environment and i get the below message in the MR PIM.My Dialer status bar showing as BADialer-R[CM-A][CTI-A][MR-X][SIP-A]07:00:18:581 PG2A-pim1 Peripheral 5004 sending OPC PIM_OK_ACK acknowledgment ...
Hi all, we have a customer with UCCE 8.0.2, we are facing an issue that at Side-B Router Ccagnet process it shows "inservice" status but doesn't show any PG out of 3 configured and when we check the CCM PG and VRUPG status it shows "Not Active". Eve...
Hi,writing to inquire if anyone has had to change the IP address of the Call Manager with a IPCC Express 4.x server on the network? I have a customer who wants to move thier CallManager (UCM 6.1) but I am not 100 percent sure on the impact on the IPC...
We are trying to catch the 'contactInactiveException' using the 'On Exception' step.It works when debugging the script, but it does not work with normal calls.Thanks for your help.
Hello,We have enabled auto answer for the agents in agent desk settings. ( ICM 7.5 , CCM 7.0) . The customer requirement is - the call should be auto anwered only after 3 or 4 rings . By default it is not possible. Can this be done by some regsitry c...
Trying to install CVP 4.1 reporting server and I can't get past the Reporting Password screen. I've made the password as difficult as I possibly can and nothing seems to work. Anyone have any ideas?This is the message that keeps appearing."Chosen p...
Hi,I need some quick help on this that is difficult to obtain from cisco.com or the dynamic configuration tool.What are the part numbers I need for the following:- Cisco Unified CCX Version 8.0 Enhanced (for the software + MCS server appliance)Thanks...
Hi all,Appreciate your advice on how best to tackle thisa) My table structure is something like thisStaff IDDescriptionValue0001Salary 11000001Salary 22000002Salary 13000002Salary 24000002Claim 1-100b) Using both DB Read/Get, am i able to sum up all ...
Hi,I have a site A (Brazil) with CUCM and CCX working... But, I need to create another queue with a new agent that will stay at Chile (Site B)... Can I to register the new agent at Brazil CUCM? Can I to create a new queue at Brazil CCX for him? What ...
