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Empty Expanded Call Context (ECC) Variables in Finesse

floatingpurr
Level 1
Level 1

Hello there. I'm using CCX/Finesse 12.5 for Outbound campaigns. When a call enters, all the call variables are empty (e.g., BAAccountNumber, BACampaign, ...). I'm about to migrate from a CCX/Finesse 10.6 where same call vars used to work frictionless.

Any suggestions about how to troubleshoot such a problem? I do not think I need a particular configuration in the CCX or in Finesse, layouts aside.

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Accepted Solutions

floatingpurr
Level 1
Level 1