Empty Notification on sending DTMF string

[Bani741703]

What kind of notification I should receive if I send correct/incorrect string to an active dialog using SEND DTMF api. For my case, all the time I am receiving notification like this <Update><data><dialog/></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/xxxxxxxxxx(my dialog id)</source></Update> irrespective of whatever string I send. Basically I need some kind of information to log whether the user is sending a correct or an incorrect string.

[dekwan]

Hi,

That is the correct notification that you get for sending a DTMF string.

Thanx,

Denise

[Bani741703]

But there is no information in the notification that tells that user sent a wrong or correct string. Besides, send DTMF always returns HttpStatus as "Accepted"(202) irrespective of correct or incorrect string, so this is also not helpful. Basically we need to log the information in our application

[dekwan]

Hi,

Finesse is a pass through for DTMF and does not know if the DTMF string is right or wrong. So there isn't anything that you can check to see if it is correct or not.

Thanx,

Denise