End Call API

[Roys1994]

Hello Experts ,

In ENDCall API Method-- From IVR End , once call is disconnected ,

How to i capture getHowCallEnded() method value in ICM script ? is it possible?

we have EndCallAPI , in that class we are using the above method and getting value  based on callers disconnet/responses from this class can we pass this value to ICM ?

Thanks!

[Roys1994]

Hello Guys ,

could you please anyone help me on this to get this info please?

appreciate your all responses !!!!!

Thanks!!

[bill.king1]

I'm not sure I follow. If you're trying to capture the customer's responses, why wouldn't you pass the values from CVP/Call Studio application to ICM/UCCE as normal? Why is the API even needed for instance?

[janinegraves]

If the caller hangs up in the Studio app, the ICM script aborts in the
RunExtScript (GS,Server,V) node. So you can't get anything back into the
ICM script.
You 'could' used End Call Java to save the info directly to a database
on a hangup though.
Is that what you're trying to do?

[ptindall]

Isn't this another case for the custom subdialog return?

https://community.cisco.com/t5/collaboration-documents/returning-data-to-icm-when-caller-hangs-up/ta-p/3610161

[Roys1994]

Dear ,

Yeah your right samthing i am trying to figure out , My intend is whenever callers hangup the call , i would like to capture by using any of the ECC varaible.

As per below post something has been achived right ?

https://community.cisco.com/t5/collaboration-documents/returning-data-to-icm-when-caller-hangs-up/ta-p/3610161

[ptindall]

I believe the custom subdialog return approach has been used successfully.   You'll find the example code is attached to that post (it's at the end).  Be aware that data returned to ICM will be written to the ICM DB.   The script doesn't ever regain control so you won't have the option to move the data between variables.