enterprise call info/CSQ Name appear as clid on Cti port number

[Carl Messer]

Hi I was wondering if anybody knew how to make custom text appear on the agents phone when it is ringing rather than just the Cti port number. I have the enterprise call info working and have it showing on the cad software but would like it to appear on their phone when ringing. I would settle for the csq name but would rather my enterprise call info.

Thanks

Carl

[Jonathan Schulenberg]

The only way to do it is to create separate Call Control Group (i.e. CTI Ports) per-application/trigger and set the Alerting/Display name on them. This forces you to define a set quantity of ports per-application instead of having one big pool available to the whole system though. It also means you need to have roughly a 1:1 correlation between CSQs and applications/triggers.

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[lorenz84gDD]

Hello,

I know this post is quite old. But I configured the Alerting name correctly and it doesn't appear as it should.

Anythink to reset or update before change takes effect?

thanks

[andy.brian]

Same here.  Set the ASCII Alerting Name and Alerting Name field on all CTI ports and reset all of them.  CUCM 8.6(2a)SU2 and CCX 8.5(1)SU3.

[Anthony Holloway]

It sounds like you did the changes in CUCM.

You need to make the changes in UCCX on the Call Control Group.  The two fields you're looking for are:

• Alerting Name ASCII
• Display

The difference being whether or not you're calling into the system, or receiving a call from it.  Once you make the change within UCCX, UCCX itself will reset the ports to have the changes take affect.

Anthony Holloway

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