Solved: Re: Enterprise Data Screen Pop

pingaunis · ‎10-28-2013

I am trying to get a Simple name to display along with DNIS and ANI when a call comes to CAD Agent. I have seen an example (http://www.cisco.com/image/gif/paws/46023/QA-SetupScreenPOP.pdf) of how to do this using Set Enterprise Data Step. I try setting the Select Resource properties to have connect as No but keep getting an error:

Any ideas?

UCCX Premium Version: 8.0.2.11005-20

Anthony Holloway · ‎10-28-2013

If you select Connect = No, then you need to specify the User variable in the last field: Selected Resource. This is a variable you would have created of type User.

Anthony Holloway

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