Error message on CAD after upgrade of workstation

[shridhar reddy]

Hi,

After the  upgrade of workstation ,User Agent/Supervisor facing below error meassage while logging into CAD. I have de-associated  and re-assocated user phone device from  RMJTAPI user in CUCM. but still the issue persist.

Any idea why? Do I need to reinstall CAD on updgraded workstation once again ?

Thanks !!
Shridhar Reddy (Shri)

[anchoudh]

Hi Shridhar,

Please check the Resources page from the UCCX Admin-> RmCm, and see if the Agent ID has the associated Phone.

You can also try performing the directory Resyc operation from the CDA once and see if it helps.

Thanks,

Anand

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