cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
638
Views
0
Helpful
3
Replies
Highlighted

Error: recording service in CCX 8.5 with Desktop Monitoring

Hi.

I have a CCX 8.5 configured to record on demand. The system was working properly, but today stopped working recording system.

When I run the button to record, appear the error: "Problem with recording service". 

I am using desktop monitoring for recording

help me

regards

3 REPLIES 3
Highlighted
Cisco Employee

Since it's not working anyways, I would restart the monitoring and recording services.

Also, check out this trhread:

https://supportforums.cisco.com/thread/2148027

Anthony Holloway


Please use the star ratings to help drive great content to the top of searches.

Highlighted

Hi Anthony

I restored the monitoring and recording services.

In Viewer Recorder Supervisor appear the recordings with its duration, but no sound on playback

Regards

Highlighted

Take a look at this post, and the links referenced.  There are step by step recording troubleshooting documents linked.

https://supportforums.cisco.com/message/3631344#3631344

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Content for Community-Ad