Error when generating Live Data Report from CUIC in CUCX 10

[Rami Loukil]

Hello Guys,

I have a problem generating Live Reports on CUIC (UCCX 10 deployment).

I receive the following error:

"Error updating the filter information. XMPP Messaging infrastructure error"

All the services are IN SERVICE

Any ideas??

[Abhiram Kramadhati · Accepted solution]

Hi Rami,

For the benefit of the audience, here is the defect which was filed for this issue after we worked on this yesterday: CSCuo75043

Cheers,

Abhiram Kramadhati

[Rami Loukil]

Hello guys,

Just keep in mind that you need to configure DNS before upgrading from 8.5 and below to version 10.

If you did not, you will need to call TAC.

Thanks

[hortiz305]

Not clear on what the solution was for this issue?

Thank you,

Harley 

[Rami Loukil]

Hello,

you will need to open a TAC. The cisco engineer will access the system with root rights to modify a file with the right dns entries.

[hortiz305]

Thank you Rami for the quick response.  Will work with TAC to resolve.

Harley