Exit state greyed out

[Keith Pretti]

I am trying to add an element in a group inside of Courtesy Call Back. The exit states are greyed out and I can not select done. What am I doing wrong? I have included an attachment in word of a screen print.

[ewindgat]

Could you be more specific of what the error is. For example, has something changed in our environment? Is this a data issue, code, or a new issue?

Thank you

[Keith Pretti]

This is the first time we are making an addition to CCB. Nothing has changed. We are bringing on another business unit and they are being set up for CCB. seems to be a code issue. Can you see my attachment in Word?

[ewindgat]

Could you include the code issue in a post here?

[Keith Pretti]

ewindgat - if youo look at the Word doc on the first post there is a screen capture of what I am getting.

[janinegraves · Accepted solution]

Hi Keith,

You'd usually only see the exit-states greyed-out like that if they're already connected on the outside of the Group.

And the fact that your element is blue (not yellow, like mine) also indicates that its exit states are connected.

Close the Group (select 'Go Back' in the bottom right of the workspace) and you'll find the exit states.