Has anyone done research or investigation on whether Finesse works with Microsoft Terminal Services? It is not currently supported, but looking to see if it would work as a starting point.
Hi Team,I have got a sample gadget to StartRecording with Finesse. But my requirement is to stop recording for any specific call on PCCE 9.1. However I am not getting any details about this for version 9 but is there for 10.5. I believe Cisco shou...
Hello,I'm looking for a way using the REST API in a UCCX script to find out what Team an agent is assigned to. Does anyone know if this is possible? If so, could someone please provide sample configuration that could be used to capture this? Thank yo...
Hi All, I am CVP VXML developer and i have a question about Custom logging in VXML. I have simple VXML application, in which i have used one JAC(Java Action Component) ,inside JAC, i have incooperated a custom jar.I have placed that custom jar file ...
We are upgrading from CVP 9.0 to 10.5. After upgrading to Studio 10.5, I noticed all of the project tabs are labeled 'app.callflow'. Previously, the tabs were labeled with the project name, making it easy to keep organized. Now, if an engineer has mu...
Hi,We have build agent desktop based on CTIOS APIs. For most users it is working as expected.But some users are getting following error while logging-in:CServiceBroker::ProcessRequest: Can't process request eSetSessionModeRequest. Object was not foun...
In the release notes of UCCE 11.0(1) one of the new features is "Localizazion of Wrap Up Reasons, Call Variables, and ECC Variables".I tried to set some korean or thai letters using UPDATE_CALL_DATA, but in Finesse Desktop and with GET request on /fi...
Hello dear experts,I hope everybody is well and OK today.I need help please in importing a new report definition. I have an sql query made by our developer and I am now trying to import as a new report definition but I just couldn't figure what I am ...
Hi,Can anyone point me into the right direction? I need to recreate the CAD Agent Call Log report for usage as a cuic report. Customer is using UCCE. I would like to have the report in cuic and present it to the agents with the CUICsamplegadget.Thank...
Hi,Has anyone used Studio 10.5 Form element with VoiceKeyword settings?I'm getting an error from Nuance10 that the grammar VXMLServer creates is not valid when it tries to use the speech reco grammar.And the DTMF Keypress setting causes NoMatch when ...
Hi All,I am new to the customization of Finesse and programming languages.We have a .net thick client CRM using C#.net. Client is migrating from Cisco CTIOS to Cisco Finesse. In the current application with CTIOS API's they are doing screen popups ba...
Hi FolksI am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.ThanksAndrew
