Contact Center

Hi,Has anyone used Studio 10.5 Form element with VoiceKeyword settings?I'm getting an error from Nuance10 that the grammar VXMLServer creates is not valid when it tries to use the speech reco grammar.And the DTMF Keypress setting causes NoMatch when ...

I have courtesy call back set up but all calls are hitting just 1 of 4 CVP servers. Is there somewhere I should be looking?

Hi All,I am new to the customization of Finesse and programming languages.We have a .net thick client CRM using C#.net. Client is migrating from Cisco CTIOS to Cisco Finesse. In the current application with CTIOS API's they are doing screen popups ba...

Hi FolksI am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.ThanksAndrew

I am trying to add an element in a group inside of Courtesy Call Back. The exit states are greyed out and I can not select done. What am I doing wrong? I have included an attachment in word of a screen print.

Hi All,Can we use Subdialog Invoke element to invoke a sub application in the CVP Standalone deployment model.Thanks in Advance

Hi, all.I am using uccx early release lab. When I am trying to open remote desktop connection to the 10.10.20.120 as administrator - it shows me:"password is expired and should be changed"What should I do in this situation?Can I safely change the pas...

Hi all,this non gadget sample from cisco is not working on the IE11 without compatibility settings. Do you have any idea what could be a reason of that (maybe some bug on the cisco .js) and if it could be repaired? We are receiving exception on the a...

Hi,I am using PCCE 10.5 and using Finesse 10.5.In ICM script I am passing CTI data via Call Variable1, Call Variable2, Call Variable3, Call Variable4 and Call Variable5. When the agent answer new call then the agent can see all the data in Finesse sc...

UCCE 10.5.2; Finesse 11.0I am just getting started with Finesse and gadgets. I was able to do the rudimentary Poster and Pidgin items described in the Finesse Developer Guide (all IPs pointing to Finesse pub).  When I tried to find a way to "logout" ...

Hi, all. I am working with finesse in the sandbox lab.How can I catch the window.unload event?I have the following code in gadget init function.$(window).on('unload', function() {var x ="unload";return x;});This code works on any other webpage. Simil...

Hi,I got below error message in my browser console window, while test Embedded SFDC sample gadget, any idea?Error:Load denied by X-Frame-Options: https://ap1.salesforce.com/_ui/identity/phone/AddPhoneNumber?retURL=%2Fhome%2Fhome.jsp&d=m does not perm...

I am relatively new to Finesse. I am building a new Widget which resides on a separate server.I took the SampleGadget demo from the Finesse web site and I have a problem with V 11.0 which I work with.I added to the creation of User an error handler:u...