Expected Wait Time UCCX

[Leonardo Santana]

Hello,

I need to make a script with Expected Wait Time, example:

You have to wait x time to be connected to an agent.

Can you guys give me a script sample?

Regards

[Graham Old]

The wait time is returned in seconds but is not very accurate so I have just worked in 30/60 second segments and played a series of prompts ratther than say "your wait time is 67 seconds"

Graham