08-01-2017 10:23 PM - edited 03-14-2019 05:29 PM
Hi,
I would like to know if its possible to export an email in Cisco ECE and save it locally on a disk?
Our requirement is to export the complete customer email as-is and attach it to SAP application for another dept. to approve/verify it. If this can be achieved in any other way please do let me know.
Thanks,
08-29-2017 10:35 AM
Essma,
There's no good way to do this and I'm really surprised that Cisco did not implement this into ECE. In eGain Solve, you can print out of just about any window pane. I havent had an opportunity to play around with ECE 11.6, but I don't see anything about printing in the release notes. I think you're only option would be to print to PDF from the browser... not ideal, obviously.
08-30-2017 07:05 AM
My understanding is that ECE, being an eGain engine underneath, works like eGain and the complete email is saved in the database. Any attachments are saved as files with a pointer that is stored in the database.
So rather than tackling this at the agent level, you could tackle this at the database level.
Regards,
Geoff
02-01-2023 01:50 PM
Its an old thread but putting in some details which may be helpful to others:
ECE 11.6 ES12 has a print button when you search for activity and it will give you print of entire communication:
Secondly, its difficult to get this from database for two reasons:
Thanks.
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