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Facebook messenger integration with SocialMiner (SM) and Customer Collaboration Platform (CCP) Callback URL HTTPS


Hello guys,

As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and from FB to UCCX in order to integrate with Facebook should talk HTTPS for security purposes.

I need support for publishing the UC application SocialMiner which is CCP "new version 12.5 of SM" and

now I need to make the URL secure from HTTP to HTTPS

currently, I'm able to browse the URL like but the browser warning me it's risky to enter the website and I have to accept the risk in order to continue browsing as all we do,.

I have already walked through long searching and the result is I should get the CSR from the certificate management Tomcat from OS administration then I have to go to public CA like Godaddy and sign this CSR then back to CCP and upload the signed certificates to tomcat and tomcat-trust.

1-question one the signed certificates should be .pem only or the server accept the .crt?

2-how to publish CCP in https 

3-Is there are free websites to sign our CSR as a public certificate in order to upload it to CCP and access it HTTPS ?


Cisco Employee
Cisco Employee

Hi, look at the following cisco Field Notice, Deprecate Facebook for Social Media in SocialMiner

VIP Advocate VIP Advocate
VIP Advocate

This is not supported out of the box and you'll have to build something custom to make it work. I think there are a few products out there which do this already. Exportflow might be one of them. Have you looked at those options?




So Cisco doesn't have a way (like SocialMiner) to add What'sApp, Facebook, Twitter and other Social Media resources?

Besides 3rd party, I mean?


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