01-07-2013 09:29 AM - edited 03-14-2019 11:04 AM
Hello,
We had an outage few days back. The issue was “Unable to hear welcome prompt while dialing UCCX trigger number or TFN” we were getting fast busy tone. I just restarted CCX engine service and got resolved the issue. IVR ports were free during that time and reg with CUCM. I have checked logs and I could see following logs during the issue occurred. can any one explian me this
519193: Jan 02 14:42:55.641 EST %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
519194: Jan 02 14:42:55.658 EST %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
519195: Jan 02 14:42:55.669 EST %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
519196: Jan 02 14:42:55.669 EST %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
CCX Version : 8.6
CUCM Version: 8.6
one more qtn here - how many UCCX systems can be integrated with CUCM (Single cluster)
Solved! Go to Solution.
01-07-2013 10:47 AM
Hi
I don't think those errors would be the root cause.
Try searching the MIVR files at the time for EXCEPTION (in capitals) - there would usually be a java stack trace printed for a significant error such as that.
Re: UCCX servers - I'm not aware of any specific limit, presumably it would be limited by the usual scalability stuff around the number of phones/users/CTI devs etc.
Aaron
01-07-2013 10:47 AM
Hi
I don't think those errors would be the root cause.
Try searching the MIVR files at the time for EXCEPTION (in capitals) - there would usually be a java stack trace printed for a significant error such as that.
Re: UCCX servers - I'm not aware of any specific limit, presumably it would be limited by the usual scalability stuff around the number of phones/users/CTI devs etc.
Aaron
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