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Hi,     I have a call center script with multiple CSQs, sometimes the callers are reaching wrong CSQ but the agent is handling the caller as he already has the capability to do so, but in the reporting this call will be recorded on the wrong CSQ that...

Hi EveryoneI've attached a notepad doc of an issue that one of my call center managers is having with calls being transfered. If anyone has seen this before and my know how to fix this issue I would appreciate any pointers on what to look at doing to...