01-07-2019 09:48 AM - edited 03-14-2019 06:42 PM
What determines the queue's that a supervisor sees showing up in the Queue Statistics live data gadget in Finesse?
01-08-2019 05:08 AM
I think this is your question?
https://community.cisco.com/t5/contact-center/queue-statistics-gadget-how-to-add-remove-skills/td-p/3549871
01-08-2019 05:16 AM
Spot on. Thanks.
Any skill that an agent is assigned will show up in the supervisors Queue Statistics.
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