Finesse 11.5 (UCCE) QueueStatistics.jsp showing no data

[brian1mcc]

Hi,

For my supervisors in Finesse 11.5, the queuestatics.jsp gadget is showing no data. I believe we could be hitting this bug:

CSCvb50928, and it looks like it won't be fixed!

I can replace this gadget with the Live Data gadget available in the agent role, however this will only show me the skills associated with the supervisor, and not the skills associated with the agents in the supervisors team. Does anybody have any work arounds for this?

Thanks,

Brian

[Chintan Gajjar · Accepted solution]

Try Disabling and re-enabling the Queue statistic gadget.

http://docwiki.cisco.com/wiki/Desktop:_Post_upgrade,_queue_statistics_gadget_is_not_displayed_on_the_Agent_desktop_or_Supervisor_desktop

http://docwiki.cisco.com/wiki/Queue_Statistics:_Queue_Statistics_gadget_not_visible_by_default

Make sure you restart tomcat service after the change. See if helps to resolve the issue.

[brian1mcc]

Thanks! That did the job. We're not using task routing APIs (yet), so should be OK.