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Hello,we would try to get on a CUCCX 8.0.x this kind of agent/skill report:Skill 1Skill 2...Skill mAgent 1Competence Level 1,1Competence Level 1,2...Competence Level 1,mAgent 2Competence Level 2,1Competence Level 2,2...Competence Level 2,m..............

Upon logging in at the beginning of the day, an agent reports that the Agent Statistics Report shows 2 calls offered and handled. Yesterday the same thing happened. I dug through the data for yesterday and CUIC shows the correct numbers (2 less calls...

I have two loggers as part of our UCCE infrastructure,  side a is not replicating to side b in a different DC.  Our Sql guys are stating they can not see any sql Replication set up however since the install is via Cisco so to speak is there a underli...

Hello, Just curious, if I delete one of my call control groups within UCCX to increase the number of CTI ports will this affect the Application Management Triggers?  Just want to see if I should take screen grabs of the config before I deleted any. ...

Hi Experts, Is there any Cisco UCCE features comparisons document /table among 8.5, 9, 10 and 11 & 11.5 version. If you have any document regarding this please share. Thanks in advance. Waiting for your reply. Regards Nizam

Hello, I am wondering if "nbestInterpretation1" from speech recognition voice element returned value format can be set somehow/somewhere to be consistent? I keep getting various return string formats, where "+SWI_meaning:" return can be in the middle...

Hi All, I am coming across an issue where I am unable to show the "Call.TimeInQueue" thru a CPV on Finesse and really appreciate if someone could help me with some ideas. So, here is the scenario. 1. Customer is very particular and he wants to see th...

We are using UCCX 8.5 Enhanced licence. We have CAD-BE Agents set up with a Voice Contact Work Flow for incoming calls that pops up a URL in an integrated browser (using a HTTP Action) that contains the incoming calling number as one of the values. T...

Hello, when i am doing a reactive debugging of script, I am getting error unmarshalling return; nested exception is: Java.io.writeabortedexception; writing aborted; java.io.notsearilizableexception; orgapache.tomcat.util.log.systemloghandler. i also ...

Setup: Lab Call flow: comprehensive , ITSP -> CUBE -> CUSP -> CVP -> ICM -> CUSP -> CUCM -> Agents CVP version: 11.5 ICM version: 10.5 CUCM version: 10.5 Issue description: Its a lab setup, where we are trying to migrate CVP 10.5 to 11.5. Instead of ...

Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x. I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to...

When Finesse agents are nearing "tolerable" latency despite having adequate WAN bandwidth, if Cisco WAAS was deployed at both the data center with UCCX and at the agent branch location, would this aid in improving the agent experience? I have agents ...

After installing CCX 11.5ES01 as recommended by Field Notice 64240 http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64240.html all statistic gadgets in non_US English Finesse front end languages show an error and do not load at all. Anyo...

Hi guys.. i m running uccx express ver/cuic ver 11 cluster   i have duplication rows on call by call-detailed report.. ani ideas? bug maybe? i attach example report to view the issue tk shoham