Hi all,
we are experiencing issue with CTI call variable issue from Finesse desktop. Updating of standard CallVariables1-10 and custom ECC variables working without any issue BUT we are not able to update customerAccountNumber and customerPhoneNumber variables from Finesse. These variables are normally used by dialer on outbound calls and we are able to update them without any issues from CTIOS desktop but not from finesse :-(
When we tried to update them from Finesse, Finesse decline this due to some unknown (Invalid input) reasons:
0003244291: 10.105.170.103: Feb 12 2018 10:20:33.398 +0100: %CCBU_http-apr-8082-exec-14-6-REQUEST_START: %[method_name=PUT][parameter_name={ }][resource_name=/Dialog/16851191][usr=12345]: Request start
0003244292: 10.105.170.103: Feb 12 2018 10:20:33.404 +0100: %CCBU_http-apr-8082-exec-14-6-API_REQUEST: %[REQUEST_URL=Dialog/16851191][agent_id=12345][requestId=null][request_method=dialog.PUT][request_parameters= requestedAction:UPDATE_CALL_DATA mediaProperties: Call Variables Collection: [ name:callVariable8 value:0604294289, name:callVariable10 value:636540240277510000.58648, name:user.ECC_CallRecID value:ECC636540240277510000.58648, name:customerAccountNumber value:AAAAA] mediaId:1]: Request from client to webservice api
0003244293: 10.105.170.103: Feb 12 2018 10:20:33.404 +0100: %CCBU_http-apr-8082-exec-14-4-RUNTIME_ERROR: %[ERROR_DESCRIPTION=com.cisco.ccbu.finesse.cti.service.dialog.CCEDialogCtiService][exception=RuntimeException][noname=com.cisco.ccbu.finesse.api.exception.InvalidInputException]: Runtime error
0003244294: 10.105.170.103: Feb 12 2018 10:20:33.406 +0100: %CCBU_http-apr-8082-exec-14-4-EXCEPTION_INFO: %[build_date=Jan 01, 1970 1:00 AM][build_type=rel][exception=com.cisco.ccbu.finesse.api.exception.InvalidInputException
at com.cisco.ccbu.finesse.cti.service.dialog.DialogValidator.validateCallVariable(DialogValidator.java:399)
at com.cisco.ccbu.finesse.cti.service.dialog.DialogValidator.validateCallVariables(DialogValidator.java:363)
at com.cisco.ccbu.finesse.cti.service.dialog.DialogValidator.validatePUTMediaProperties(DialogValidator.java:241)
at com.cisco.ccbu.finesse.cti.service.dialog.DialogValidator.validatePUTRequest(DialogValidator.java:165)
at com.cisco.ccbu.finesse.cti.service.dialog.DialogValidator.validateDialogObject(DialogValidator.java:109)
at com.cisco.ccbu.finesse.cti.service.dialog.DialogCtiService.validate(DialogCtiService.java:215)
at com.cisco.ccbu.finesse.cti.service.AbstractCtiService.validate(AbstractCtiService.java:80)
at com.cisco.ccbu.finesse.api.queuemanager.QueueManager.handleRequestImpl(QueueManager.java:137)
at com.cisco.ccbu.finesse.api.queuemanager.QueueManager.handleRequest(QueueManager.java:90)
at com.cisco.ccbu.finesse.api.dialog.DialogService.update(DialogService.java:146)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
So my questions is how Finesse server know which normal and ECC variables are available (configured on the UCCE) so which variables can be used on the call? Because on the logs we see that API request from desktop was declined directly by Finesse and no request was sent to CTI server.Based on this Finesse server needs to know which variables are available.
Thanks
Tomas
