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stephen.loveday
Beginner

Finesse 12.5 Desktop Chat

I have my UCCX servers setup in HA and certs have been signed for all services.  I am attempting to get Finesse 12.5 Desktop Chat going and currently I have set my Desktop Chat Server to both of my IM & Presence servers.  All seems to be working with Finesse except the Desktop Chat service.  I will login a user to Finesse then have that user attempt to login to Desktop Chat.  The login appears to be successful and displays a pop-up screen to accept the certificates for both of my IM&P servers (The ones I defined as the Desktop Chat Servers in Finesse Administration).  When I click the links to accept those certificates (link = https://imp1.voip.domain.abc:5082/httpbinding & https://imp2.voip.domain.abc:5082/httpbinding ) and I continuously receive an error "Secure Connection Failed: An error occurred during a connection to imp1.voip.domain.abc:5280.PR_END_OF_FILE_ERROR."  This happens for both links.  This seems like a certificate problem but I have signed certs on all UC platforms with the RootCA and IssuingCA uploaded on each host via the respective service-trust as needed.  Has anyone ran into this problem with Desktop Chat Server?

 

I have attempted this connection in:

Windows 10:

     Microsoft Edge version Version 85.0.564.63

     Firefox version 78.2.0esr

     Chrome version 85.0.4183.102.    

 

Unified Communications Environment:

Contact Center Express = 12.5.1.10000-31

(HA - uccx1.voip.domain.abc & uccx2.voip.domain.abc)

 

Unified Communications Manager = 12.5.1.13900-152

(1x pub [ucm0.voip.domain.abc], 4x subs [ucm1-4.voip.domain.abc] )

 

IM & Presence = 12.5.1.13900-17

(HA - imp1.voip.domain.abc & imp2.voip.domain.abc)

2 REPLIES 2
Konstantin Vaksin
Cisco Employee

Is your Agent PC is in the same network as your IMP?

This feature is not supported via VPN
[cid:image001.png@01D69573.35025010]

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0100.html

Regards,
Kostia

The agent pc is not on a vpn; however, is in a separate subnet.

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