Hello Experts,Maximum Number of sessions : 20On the triggers the Maximum Number of session: DefaultDefault Script: System DefaultWe have the following situations:1) When calls are waiting in 2 or more different queues, we get a message stating: “for ...
I have two CSQs: CSQ1 and CSQ2. Both are skill-based: SKILL1 and SKILL2. I have a pool of agents with both SKILL1 and SKILL2 with different weights. I'm wondering if there is a way to prioritize calls coming from CSQ1 over the calls from CSQ2. AFAIU,...
hi there was a link that you can order a contact center entriprice lab license on line without going through the disti i used it before but i could not find the page now, kinldy if you can share the link here thank you in advacne
Do you use dialer in your call center? What are the core functionalities that you use? What do you like in and what is missing in your dialer? Don't focus only on the default UCCE/UCCX/PCCE dialer but also share your thoughts on other 3rd party solut...
Hi Team,I need to increase the rings in Finesse Agent Desktop when the calls comes to the queue. Can you suggest. Jijesh
I am using the following url to access the ISE x.x.x.x/install/inscripteditor.htmI get the login box and use the same account to login to the server. I does not like my login credentials. Can some tell me what account is it looking for to install the...
Hi, has anyone done any testing re: the upcoming version of Chrome and it breaking things like Finesse when they deprecate this PNA feature? Here's the technote about it, and the Google documents seem to say that we should be able to test it in some ...
Hello all I am setting up a small proof of concept system that I inherited from our previous engineer. When I log into the user interface and am prompted for my phone number / extension, I have a yellow banner on the top of the user interface stating...
Hello All,I have set a set a different priority for the RONAed calls , I am not able to understand where to see the RONAed call coming with different priority (which i set ).if its in CUIC , could anyone tell me how to see that.regards,Kavle
Security_Communication_RootCA1_1769204338Expiration: 09/30/2023Can/Should we do anything about this?
Does CCX 12.5 require license for HA (Cluster two nodes) or not? as from CCW (A-flex-CC), i can only find the below: A-FLEX-05-12.5-K9On-Premises UCCX Std & Prem Media Kit v12.5A-FLEX-PJX-SVR12.5On-Premises UCCX Standard & Premium Server v12.5 (incl ...
Hello, I have a script on UCCX that has a HTTP trigger. Our monitoring system will trigger the script in case of an emergency outside office hours, and the script will look up the number of an engineer on duty and will start a call to inform him of t...
I wish they had a specific Location for Webex Contact Center but I cant seem to find it. So hope you do not mind me posting in this Community. But I am trying to get Random Announcements to play while on hold in Queue. And I was wondering if there i...
Hi, I want to upgrade UCCX from 11.6.1.10000-51 to 12.5(SU3) and i want to know if i need to install any cop files before the upgrade. On the release notes of 12.5(SU3) its only mention cop files from version from 11.6(2) not 11.6(1). Thank you in ad...
Looking to get some insight if someone has enabled the Drag-and-Drop and Resize Gadget or Component or can provide some screenshots in operation. I have enabled it but see no difference or change compared to when it is not enabled. https://www.cisco...
