Hello Lovelies,I've been working specifically as a Network Engineer for 2-3 years now (previously working in and around IS and Telecommunications systems for 15 years)I'm looking for some advice on courses/learning environments or even recommendation...
Forum Posts
Supervisors receive error when trying to silent monitor when agents are in Talking
Hello Friends,I would like to create graphical reports to receive in the email as well as show on the dash board. I tried to create a graphical report and schedule it for deliver to email but failed to generating graphical reports. The report shows i...
Hi All,What are the options available for Remote Silent Monitoring agent calls (via a PSTN call by the supervisor/QA) in UCCX ver11+ / UCCE ver11+ ?
Hello experts,We have a PCCE 12.6 12,000 seats. Currently we have 2 peripheral sets, we configured the VRU with type 10. configured 2 different customers to associate with the 2 Network VRU.Our problem is when calls coming in via Network VRU #2, Rout...
Hello,We have a small CX of 35 Agents we are having a situation where Agent status is flipping from Reserved to ready but call never rings.Call Flow PSTN(PRI) --> CUBE --> SIP -->CUCM-->CIPC [Connected over VPN] From the CUCM traces we can see the CU...
Is there a method to clear ALL tasks that were sent to CCP (SocialMiner)? Rebooting the server and/or the PGs does not delete all Tasks that were already sent I am looking for a method to clear everything, as if the server is a new installation as th...
Hi Team, I have created the script added to the workflow unfortunately Pop up window not coming and there is no information in the call.I should get the call details like employee name , Incident Number , queue Name but nothing coming when call come...
Hello Everyone, We need send auto saved message through Cisco UCCX, When customer calling hotline and press 2 for English then 1 for option.After that when press option 4, We need send url (a@b.c.com)all details for mail address to customer after we ...
We're implementing call recording (Calabrio), and it's working for our physical phones. For soft phones (IP Communicator and Jabber), it doesn't record anything. All devices seem to have the proper config -- they're in the JTAPI application user devi...
I just configured a new CSQ and Application and the manager is saying only 1 of the 6 agents can see the complete Reasons in the drop-down list. The rest can'tI don't remember\can't find what controls the list.I see where the lists are configured, bu...
Resolved! VXML GW Support
Hi, For VXML GW for UCCE , is it work only on 29xx, 39xx, 39xxE series ? or it will work on 4400 series too but doesn't supported by TAC. Regards, Ashiq Mattil
Hi all,My organization has a small call center located in our 'main building' that takes incoming calls for all other locations. Right now, call center agents do not know which location the caller was attempting to reach, which can lead to some confu...
Hi All, Currently i am troubleshooting an issue with One Button Login/Logout for IPPA (IP Phone Agent Service) for UCCX 12.5. only one agent able to login others unable to login,error Invalid user name/password. end users are active LDAP users. Can a...
