Contact Center

Many times, in my career, businesses came to me asking if there is a chance to change something in Cisco Finesse. In most cases it ended up in the development of a custom gadget that changed the Finesse UI (change of color of some parts of UI), added...

UCXX Pub/SUb went offline during a VM Migration after which both Finesse desktops returned http.404 error. and FIPPA Agent will not allow logon. Phones being used is CP8861. After a consecutive reboot of the Pub/Sub. The Finesse browser was back onli...

Has anyone integrated ServiceNow with Finesse in UCCX ver. 11.5? If so, is this something that I should be able to handle myself, or is it going to require a 3rd party tool of some sort? Thanks in advance for any assistance? Casey

Good Morning All,While I try to export recording from Calabrio Recording I am getting the following error "Error: Encountered invalid or missing SPX file".

Hi, I have got a strange issue. All the recordings are saved into the server but they are stored as .EZWAV extension. I am not able to find a way to convert .EZWAV to .WAV or Mp3 format. The version of my AQM is 11.5Does any one have got any idea how...

Hi All, We all have great tool available for Partners to get familiarize with Cisco products and services. One among the resource is https://demotoolbox.cat-dcloud.com/demo/demo-webex-contact-center Have you used it effectively? The site response is ...

Hi Team, I got the Cisco Webex Contact Center developer Sandbox access with pre-configured agents and other settings. One of the prospective customer would like to see Webex contact center in action through all available channel simulation. Prior to ...

Hello There!I've wrote a powershell script that test all roles of ucce infrastracture, a kind of robot that loggining in on Finesse, make a call, calls cvp app, etc... the only "problem" is Jabber... having to use Jabber, firstly, forces me to use wi...

Hello Everyone, UCCX Version is 11.6.1.10000-51 (ES02-24) I have issue when an agent answers incoming call, cisco finesse state is RESERVED (ideally the state should be TALKING). After call ended the state change to READY.  Answering another new call...

UCCX 12.5.1Due to Ungraceful Shutdowns we need to rebuild both nodes.The only thing I don't see clearly in the documentation is what to do about licenses. System is not on a Smart account.Are the licenses restored from the backup?

Hello,There is anyway to download UCCX v11.5 as we have a backup before switching to version v.11.6 and now have an DB corruption. so the only way to restore from backup and V.11.5 not available for download from Cisco.  Any other way to download it....

Customer has CUCM, IMP & UCCX clusters on version 12.5.1. To implement Finesse desktop chat solution I followed procedure from: https://www.cisco.com/c/en/us/support/docs/contact-center/finesse/214685-configure-finesse-12-0-agent-to-agent-ch.html#anc...

I have my UCCX servers setup in HA and certs have been signed for all services.  I am attempting to get Finesse 12.5 Desktop Chat going and currently I have set my Desktop Chat Server to both of my IM & Presence servers.  All seems to be working with...

Good Morning All I'm not able to download recording in bulk from CUWO. And also the recording are saved in .ezwav file format and I'm not able to convert it into readable format such as wav and mp3.