Hi According to Cisco >>> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/Unified_CCX_Software_Compatibility_Matrix_for_1251.html#_Toc142577600It mentioned UCCX is supported with CUCM ...
Hello Dears, I'm trying to configure Live data on CUIC 12.5 with no luck: admin:set live-data cuic-datasource <FQDN> 8444 CUIC\adminEnter password:Error: Invalid side A Live Data configuration data Notin that AW configured correctly: Primary AW...
Hello Experts,In the Real Time Engine trace we see some aggressive call duration for which we have no explanations. The trace shows some calls with duration of more than 3 hours 30 minutes. After that time the default script kicks in with a hight vol...
UCCX – Real Time Reporting Tool - Unable to launch the applicationPer instructions on UCCX Admin > Tools > Real Time Reporting ToolDownload RTR > dbl click to run > Error : Unable to launch the applicationJava Control Panel instructions on UCCX--...
We are attempting to integrate social media channels (such as Viber/Line etc.) with Webex Connect.To achieve the above, we need three items, 1. Webex CC/Connect API to create a conversation on the agent side within Webex CC, which shoul...
HI All, I am currently working on Webex CC for one of our customers. They require a unified desktop layout for all their agents with widgets arranged in a specific order. I have conducted tests by rearranging the widget components in the desktop layo...
Hi!Microsoft discontinued IE 11 and we can only use Edge in IE Mode. However, it does not allow you to log out, you try to log out by pressing the log out button, but you log back in immediately. Is there a solution for this?Thank youjohny989
Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...
Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...
Hello Team, Greetings! our customer has ucce deployment. he would like to extract for each call in a specific skill group the following data: Node ID - Session ID - Sequence No Call Start Time Call End Time Contact Disposition Originator DN (Cal...
Hello, While trying to install the second node for UCCX get an error for security password, so there is anyway to reset it?Thanks
hello, I have a dynamic variable Call.PeripheralVariable4 I want to get the value dynamic from "formula editor: SkillGroup.PG2.SK_FMX_COM_N1.LoggedOn for example so I use concatenate("SkillGroup.PG2.",Call.PeripheralVariable4,".LoggedOn"),but with...
I have 3 CCX scripts I'm working with. I need to be able to pass the sessionID to all the scripts successfully. The session info/ID shows up properly on the 1st script when I run debug but I am unable to get this to the 3rd script. 1st script- main ...
Hi all,Im new into UCCX 7.0.Can any body tell me the difference between Skill & Resource Group and in which situation we should use Skills and Resource Group ??Regards
Hello, I was hoping someone might be able to help or point me in the right direction. We're running CUCM 11.5 and UCCX 11.6 (Due for upgrades next year). I'm looking to perform a lookup of an SNR internal number and discover the name, in the screensh...
