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Hi, I have got a strange issue. All the recordings are saved into the server but they are stored as .EZWAV extension. I am not able to find a way to convert .EZWAV to .WAV or Mp3 format. The version of my AQM is 11.5Does any one have got any idea how...

Hello There!I've wrote a powershell script that test all roles of ucce infrastracture, a kind of robot that loggining in on Finesse, make a call, calls cvp app, etc... the only "problem" is Jabber... having to use Jabber, firstly, forces me to use wi...

ilrobby00 by Level 1
  • 1174 Views
  • 4 replies
  • 0 Helpful votes

Hello Everyone, UCCX Version is 11.6.1.10000-51 (ES02-24) I have issue when an agent answers incoming call, cisco finesse state is RESERVED (ideally the state should be TALKING). After call ended the state change to READY.  Answering another new call...

herus by Level 1
  • 1207 Views
  • 6 replies
  • 0 Helpful votes

UCCX 12.5.1Due to Ungraceful Shutdowns we need to rebuild both nodes.The only thing I don't see clearly in the documentation is what to do about licenses. System is not on a Smart account.Are the licenses restored from the backup?

dannoofWI by Level 1
  • 373 Views
  • 1 replies
  • 0 Helpful votes

Hello,There is anyway to download UCCX v11.5 as we have a backup before switching to version v.11.6 and now have an DB corruption. so the only way to restore from backup and V.11.5 not available for download from Cisco.  Any other way to download it....

mmarie by Level 1
  • 424 Views
  • 3 replies
  • 0 Helpful votes

I have my UCCX servers setup in HA and certs have been signed for all services.  I am attempting to get Finesse 12.5 Desktop Chat going and currently I have set my Desktop Chat Server to both of my IM & Presence servers.  All seems to be working with...