Finesse 12.5 Error - This Finesse Server is currently out of service

[mohanraja]

Hi,

We have Finesse 12.5 newly installed. Able to log into CFadmin(https://<FQDN>:8445/cfadmin) and do all the configurations. There is a successful connection established between Finesse, CTI server and AWDB.

But when I try to log into Finesse agent desktop(https://<FQDN>:8445/Desktop), it does not load the sign in page rather it throws "This Finesse Server is currently out of service. For more information, contact your administrator". Attached the screen shot for your reference

Tried restarting the Tomcat and Finesse services, no change in the result.

Could someone help me to resolve this.

Regards

Mohan

[Ramamoorthy Shanmugam]

Hi Mohan,

If new setup check the below

1. CUCM PG & PIM is UP/DOWN
2. CTI Server status is UP/DOWN
3. Install the Jtapi client on both the Agent PG and restart
4. PG associated CUCM node service activation/Jtapi username and password
5. Cisco Finesse service

If everything is fine please do a complete system restart to the Finesse server.

Regards,

Ram.S

[collinkips]

Hi Mohan

experiencing same error on uccx 12.5 SU2 after an upgrade from 11.6