Hello allI am having issue loading the agent answers gadget. I have followed in agent answers configurations guide and have completed all configurations but am stuck with below error in the gadget.I have added the cloud connect and ciscoccservices.co...
Need some tools for manipulating dates in WxCC. You can format the date using the {{ now() | date("MMddyyyy", existingFormat="yyyy-MM-dd'T'HH:mm:ss", timeZone = "America/New_York") }}pebbles template format but there is no way to actually add or subt...
Hello there. I'm using CCX/Finesse 12.5 for Outbound campaigns. When a call enters, all the call variables are empty (e.g., BAAccountNumber, BACampaign, ...). I'm about to migrate from a CCX/Finesse 10.6 where same call vars used to work frictionless...
I have a request from a supervisor that manages an English and a Spanish queue. Most of their agents have the skills to handle both sets of queues, and they would like calls to be answered in the order they entered the system. Outside of combining ...
Hello, I am fairly seasoned in Cisco but still am newer. Forgive my ignorance as I am still learning all the lingo.Our company appears to have a misdirected call issue that is user error. This problem is out of my hands. Some of our company uses cisc...
Friends, This one is making me scratch my head. I have a script that was built and tested in out 12.5 lab and works as designed. When I upload the same script to 11.6 script editor, validate and place in service, the "Application Manager" goes into P...
Hi Everyone I have a question I want to use SNMP in CSSM. I am using CSSM 12.6 version. Does anyone know about this?
Ran into an issue with historical Agent Detail Reports in CUIC version 10.6(1) Duplicate call records are being displayed for random users. I have ran a resync of the database on the CUIC page, but that did not solve the issue. The image below show...
We are using ECE 11.6 integrated with UCCE 11.6.There is an intermittent issue were the chat gets abnormally terminated without notifying both agent and customer. For both sides, the chat seems to be active but the other person is not responding wher...
Hello,We currently have a PCCE 12.0 which is serving agents in 3 physical locations. Each location has its own Ingress Voice GW and VVB (1 pair of VVB). I realized that the CVP is now picking VVB for calls in circular but not per location (example: c...
Hey everyone, I have a CVP application that is doing a simple query per call to pull caller data. The solution is working as expected, however after a week or so (not the same time frame every occurrance) it will start erroring out and I see the fol...
Hi, We are using ECE 12.0 and egain 15.5.3 both integrated with UCCE 11.6. Chat is used a bubble widget and once the chat is initiated, the agent gets connected and then there is no response from either customer or from agent side. In chrome >> inspe...
Ask Me Anything Event From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opp...
Hi Everyone,I am new to Cisco Finesse. I am trying to install Cisco Finesse 12.5 but unable to do so. I have tried using the OVA file, without the OVA file, with Thick Provisioning but continue to experience the same failure with the below error mess...
Integrating CVP with SQL Database and I've defined my JNDI parameters as well as context.xml. I have previously done this integration in other CVP versions and worked fine but with 12.6 tomcat changed and now it looks like its requiring some other pa...
