Finesse 9.1(1) - Manage Call Gadget issue

[Purush Nammalwar]

I upgraded the Finesse from 9.0(1) to 9.1(1).

Now when the Agent gets the following error. Any idea why? It appears the CallControl.xml file is the culprit?

How do you go about fixing this issue?

Thanks

Purush

There were issues rendering this gadget.
org.apache.shindig.common.xml.XmlException: The element type "meta" must be terminated by the matching end-tag "". At: (20,3)

http://localhost/desktop/gadgets/CallControl.xml

[Martin Gottfried]

Hello,

yes, it looks like issue in the XML file.

Did you take a look into it?

If you are not sure what to search for, share that file with us.

Regards,

Martin

[Purush Nammalwar]

No I can't access the file. Finesse is using VOS. Not sure if there is access to the files.

Sent from Cisco Technical Support iPhone App

[jvance · Accepted solution]

Had the same issue. In your layout rename CallControl.xml to CallControl.jsp . That should fix it right up.

Jeff

[Purush Nammalwar]

Jeff,

That worked !

Thanks for the tip. Appreciate it.

Nice little gotcha

-Purush

[Purush Nammalwar]

I added a screenshot for those in case others need to see where I changed it. See below.