Finesse Admin Page

[mightyking]

Hello Experts,

When trying to access Finesse Administration page from drop down menu in UCCX, I receive the folowing message. 

Due to inactivity, this session will expire in 1 minute. If you want to extend the session, move your mouse or click here.
Cisco Logo
Cisco Finesse Administration
Disconnect
desktop.admin.settings.tabLabel
desktop.admin.callvariables.tabLabel
desktop.admin.layout.tabLabel
desktop.admin.phonebooks.tabLabel
desktop.admin.reasoncode.tabLabel
desktop.admin.teamassignment.tabLabel
desktop.admin.workflows.tabLabel
desktop.admin.connectedAgents.tabLabel

The only available option is disconnect. This is an HA environnement. I have no problem accesing the same page using the secondary server. Have you guys experienced this?

Thanks,

MK

[stuart.gleaves1]

Hi mightyking ,  I am experiencing this too. Did you find the cause/resolution? 

Suspect just restart Finesse Tomcat service?  

[david.macias]

Did you try this from a different browser (Chrome)? Yes, do a restart and I would just do a full restart.

david

[stuart.gleaves1]

Thanks David, I had already restarted Cisco Finesse Tomcat servicer via CLI and resolved the issue.