Finesse agent desktop does not work on Firefox esr 60 portable

[momaydopod1]

Finesse agent desktop does not work on Firefox esr 60 portable.

Can login , can get the call but cannot press "apply" button when select reason .

[Ramamoorthy Shanmugam]

Please confirm your Finesse Version .

below are the supported browsers versions for 11.6.x

Operating System Browser Version

Windows 7	Internet Explorer 11.0 (Native Mode) Note  IE 11 requires Windows 7 SP1. Chrome (version 48 or higher) Firefox (version 38 and higher ESR)
Windows 10	Internet Explorer 11.0 (Native Mode) Chrome (version 48 or higher) Firefox (version 45 or higher)
Mac OS X	Firefox (version 45 or higher) Chrome (version 48 or higher)

[momaydopod]

Now we running Cisco Finesse v10.6(1)

and we use Firefox esr version 38.2 portable can use it. But need to upgrade to lasted version.

[Andreas Silva]

Hello guys,

By my experience, the Finesse doest not works well o Portable versions of Firefox and Chrome,

Google Chome it was we have best performance.

Microsoft Edge or Explorer always shows low performance. 

Hope it helps

Thanks

[momaydopod]

I try on chrome browser is not work. agent cannot click "apply" button 

[Krzysztof Mroczkowski]

If the button doesn't work in FF or Chrome, then the problem isn't a web browser but something else.

[momaydopod]

I try on chrome browser is not work. agent cannot click "apply" button 

[deepakcn]

Hi,

Chrome is not a supported browser for Cisco finesse on version 10.6 :

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_6_1_su3.html#Supported_Browsers_

Kindly try IE 11 native mode or Mozilla and let me know if you notice the same issue or not.

[momaydopod]

Normally we use Firefox38.2 portable is working

I try to use Firefox 60.5.2esr and chrome are not working

Agent cannot wrap-up the call 

[momaydopod]

Normolly we user Firefox portable 38.2 esr is working

I try to use firefox 60.5 esr and Chrome are not working

Agent cannot warp-up the call 

[piyush aghera]

Where is this Apply button ?  Is it part of some gadget ?