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Clifford McGlamry
Rising star

Finesse agent - Modify call variable on screen?

Anyone know an easy way to allow an agent to modify the value of a call variable through Finesse?  I know 2Ring has a gadget that does this, but I was wondering if there is anything out there that can be implemented without having to go buy something.  

2 REPLIES 2
janinegraves
Rising star

In 12.5 it's built into Finesse Admin - Call Variable Layout. There's a button next to each variable named "Editable". Just slide it to yes to make that field editable by an agent. Picture posted online.

Thomas G. Johannesen
Contributor

Hwy Clifford

 

Pre 12.5 you can use the gadget (and modify as your needs) from cisco sample gadgets repository

 

finesse-sample-code/UpdateCallVariableDataSampleGadget at master · CiscoDevNet/finesse-sample-code (github.com)

 

Hope that helps

 

 

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