Finesse Agent status

[dannoofWI]

I apologize if this has been covered, I couldn't find it.

Can a Finesse agent see the status of others logged into the same CSQ but on different Teams. I was not able to find a live data report in CUIC to add to Desktop Layout. I believe that is where I would get the data.

UCCX 12

[dekwan]

Hi,

I am not an expert on CUIC reports, but I attempted to dig into it and didn't see a report that matches what you are looking for. As far as from Finesse directly, Finesse does not have that kind of data.

Thanx,

Denise