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Finesse and ServiceNow

james.allgood
Beginner
Beginner

My customer is upgrading UCCX form 8.5 to 10.5.   They want to move to Finesse and do an integration with ServiceNow.   Has anybody done this integration?  

2 REPLIES 2

david.macias
VIP Advocate VIP Advocate
VIP Advocate

Weird, was just on a call with a customer wanting to do the same thing with UCCE. I know there's a ServiceNow API, so I'm pretty sure the integration would be fairly simple. Best of luck.

 

david

Edward Umansky
Enthusiast
Enthusiast

For anyone looking for this, we have an embedded Finesse ServiceNow CTI connector product that provides exactly this. Supports UCCE and UCCX. If you're interested, you can reach out to us at: contact@cloverhound.com. See our post for more info: https://cloverhound.com/2017/02/22/announcing-our-cisco-finesse-servicenow-cti-connector/

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