Finesse browser notification for Auto Answer

[kavle]

Hi Team ,

if the customer is not same browser where Finesse is opened , is there a way customer can get some flash or notification when the call hits the finesse during Auto Answer scenario

regards,

Kavle 

[ahmed.zakaria]

you can do it in UCCX in Team Configuration

[kavle]

anything on the browser level to notify or just kind of flash on UCCE platform 

[bill.king1]

You may have better luck using agent greeting or agent whisper, this way they don't even have to be looking at the screen to know a call has come in. Or do it in UCM via brief tone like @ahmed.zakaria mentioned.