Hello ,we have 10 digit numbering right now.we want callers to enter only 7 digit and we want add prefix 700 to that and route the 700 xxx xxxx from the ICM script.can anyone help me how to do that
Hey everyone,Running UCCE 12.6 I am looking to create a report that will show the dialed number and ANI an agent is currently on a call with to run as a dashboard. Looking in the real time DB I cannot find where this data resides. I feel it should ...
Recently the business that I’m working with started to deeply analyze the UCCE dialer reports and looked at efficiency of the leads. What was strange that at the beginning of the year all the stats dropped especially in the detection of the answering...
Hello all
I'm building a VXML application using VCF classes.The VXML app creates a VForm which includes a VBLock which itself holds a prompt file (VAudio). The prompt is played but after it's finished playing the prompt I'm not re-entering the VXML a...
Hi,I need some advise in the design for UCCX skill based routing. We have 2 different sets of agents with different skill levels. For example, Agents 1-5 have Skill A competency level of 8 and Agents 6-10 have Skill A competency level of 5. The agent...
Dears,
I have created 2 very basic scripts trying to test how to pass variables between them.
What I'm facing is that I'm always getting null when retrieving the session variables in the second script(RetrievingSessionVariables.aef).
I have attached ...
Hello all,I have one requirement , I need to announce callers in my ICM script that " enter party extension if you know " so for that I am planning to send the extension digits looked in the unity connection.can anyone help me on how to do this
Hi,
Does any one have ECE database schema ?
We have a customer who needs audit log as log file or database output in order to compliance with security policy. Audit log from ECE console is not acceptable.
As ECE doesn't have Audit file as log file we...
HiI don´t know when and how but uccxhruser password has been expired. Is there a policy that can I set time to expire or set password never to expires?Regards
Hi I started working for a company last year that moved from the On-Prem UC suite to WebEx Calling and WebEx CC. One of the managers of the CC asked me last week is there a way to turn back on the UCCX server to get access to CUIC to pull some report...
I am trying to export a Daily Call Count report in CUIC 11.6. I get an error (There was an error exporting the report. Please contact your administrator). What is causing this error?
Hello All,is there a way we can call finesse Agent directly.or Agent to Agent calling - how it can be done.we are not looking for jabber extension if the finesse agent , we need to call the Finesse Agent directly not through ACD
Hi Everyone. New cisco account, so it looks like I'm new here. But I've been around for about a decade now. Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it. I'm a Cisco voice engineer by t...
Hello,In PCCE/UCCE Outbound option, is there a way to either:- change the transport of SIP Dialer from UDP to TCPor- set the source port of the SIP Invite sent from Dialer to Voice gateway to 5060? Thanks,atoxet
