Contact Center

Hello,  I am trying to send a prompt file thru a rest API (json).  The problem is that I am not able to find the good path for the prompt file in the folder and put it in a string.   I know that my restApi is working good, because when I enter an ext...

Hi, We had a strange behavior in our customer site (UCCE 11.6). Agents were put to not ready state with status call over lap. Checked the CVP logs, found rejection from CUCM with 404-not found. Upon checking with TAC, we found the CUCM rejected the c...

Hello,I have a request by a team supervisor who would like a customized outbound report. It sounds pretty self exclamatory but I don't see a default report which can provide the results he'd like.He would like a detailed outbound activity report by a...

Using UCCX Outbound Campaign to verify that a Called Number is working. I know that the OUTBOUND UCCX feature can detect calling status for the number dialed. I want to be able to do the following Contact Center, UCCXto call and known number to confi...

Hi Everyone, We have a UCCX solution for our Contact Center. I got a new requirement to create a distinction in the data despite being stored in the shared database. For example, each department wants to see only all information related to them and n...

If my memory is correct, a Clock Sample gadget was available on the Finesse Dev Page. I was not able to find it anywhere. Can anyone help me with the same. 

Hi there,On UCCX 12 Premium, I'm having trouble establishing sendmail (SMPT).My customer has switched the SMTP encryption technique to STARTTLS and the SMTP port to 587 as part of a mail service migration. I attempted to go through the documentation ...

Hi I did the DKIM signature record in my DNS but I keep getting syntax error, I literally copied and pasted the generated CES record into my DNS server record. Attached is an image of the error. Regards

Hi all,I've had a looks and don't seem to be able to find any information on an issue that happened yesterday so I'm just posing the question to see if anyone else has ever seen this before.  In short. we had complaints of callers being disconnected ...

Hi Folks, I am trying to create a script for a third party call back feature. I am looking for the script to put a call back from the third party into a queue until an agent becomes free then the script will send the call to CSQ and the agent who is ...

Hello, CUIC server taking a long time to finish the upgrade process, around 5 hours.  I performed the switch version 5 hours ago and nothing yet.  We believe it is normal behavior, right? How can I validate that please?  thanks    

Hello. We are using Cisco UCCX Server and the server certificate is expired.I have uploaded new certificate from Unified OS administration for Cisco tomcat. I have restarted Cisco Tomcat, Cisco Finesse Tomcat and Cisco Unified Intelligence Center Rep...

Hello Cisco Community,   Is there any documentation on how to migrate UCCE version 10.5 to PCCE version 12.6?   I really appreciate any help you can provide.