Finesse / CCX - Request to open a local .exe file

[yellomello]

Hello,

does anyone know if it's possible to trigger a request to open a local .exe file on the clients desktop, when the call will be answered by the Agent through the Finesse browser?

The environment that is used is Contact Center Express 10.6 / Client is either using Windows 7 or Windows 10

Any help would be appreciated

Many thanks

Cheers,

Michael

[Anthony Holloway]

Take a look at the Sample Gadgets Page:
https://developer.cisco.com/docs/finesse/#!sample-gadgets/sample-gadgets

You'll find the thick Client Sample Gadget will do just that:
https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ThickClientScreenPopSampleGadget

[david.macias]

Do a search on the forum I believe this has been answered before.

david